Terms and Conditions for Fifth Corner

These terms and conditions were last updated on 01/03/2005.

Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. "We" or "Our" means Fifth Corner. "You" or "your" means the person accessing, using or ordering from our website over the Internet.

1. Goods are supplied by Fifth Corner directly to you and the contract of sale then exists between you and Fifth Corner. These terms and conditions cover all sales made through this website.
2. Prices, description and availability of goods:
   Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
3. Sales tax:
   Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
4. Payment methods:
   You may order online using a credit / debit card (We accept Delta, Maestro / Switch, Master Card, Solo, Visa (not Electron), Visa Electron Debit). All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
5. Delivery arrangements:
   Each product shows an estimated delivery timescale. We will notify you if your goods are not able to be dispatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
6. Cooling off period and cancellation / returns:
   We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of: Sealed products which have been opened Fresh / disposable / perishable goods (e.g. flowers or fresh foods) Goods made to the customer's personal specifications Most merchants will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of the particular supplier(s) you ordered from. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
7. Complaints:
   Should you have a complaint with the service or products we provide please contact Customer services by e-mail: denise@giftstofurniture.co.uk. Telephone: 01295 266531 (Open 10am to 4.30pm Monday to Friday - UK Time.). We aim to: Acknowledge complaints within 5 working days Advise you how long it will take to resolve the complaint. Keep you informed throughout the process.
8. Offensive or age restricted material:
   We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at denise@giftstofurniture.co.uk
9. Trademarks and copyright:
   All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Fifth Corner. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
10. Security:
    To use your credit/debit card securely you will be transferred away from www.giftstofurniture.co.uk to a secure site. The secure site is hosted and operated by our bankers HSBC. The site you are accessing is run by HSBC bank, a principal member of HSBC group, one of the largest banking and financial services organisations. HSBC will undertake the transaction on our behalf . Your personal card details are securely held by HSBC and at no stage will your details ever be divulged to us. If you have any questions about the security at our website, you can send an e-mail to sales@giftstofurniture.co.uk
11. Privacy Statement:
    This privacy statement applies solely to information collected through this website. Information Collection and Use:
    We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent his information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information: Your name and address Your contact telephone numbers (to enable us to contact you in the event of a query) Your e-mail address Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors) We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing denise@giftstofurniture.co.uk or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us. Cookies A cookie is a piece of data containing information about the user. We use session (temporary) cookies to track the searches and the contents of your shopping basket and our website will not work correctly with session cookies disabled. We do not use permanent cookies which are stored on your computer.Log Files We use IP addresses to analyze trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information. Sharing We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. Links to / from 3rd party websites. We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. Surveys & Contests From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
12. Notification of Changes:
    If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
13. Legal:
    The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.